Shipping policy

Last Updated: August 2, 2026

Thank you for shopping with Celosera. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 3–5 business days after they are placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details (where available).

Delivery Time

Estimated delivery times within Pakistan are:

  • Major Cities: 3–5 business days

  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Celosera may offer free shipping promotions. Any such offers will be clearly communicated on our website.

Cash on Delivery (COD)

Cash on Delivery (COD) is available in selected areas across Pakistan.

To help prevent fraudulent orders, our team may contact you to confirm your order before dispatch.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.

Celosera is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery cannot be completed because:

  • The recipient is unavailable.

  • The delivery address is incorrect.

  • The order is refused without a valid reason.

The order may be returned to us. Any reshipping charges may be the responsibility of the customer.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos or a short video of the package and product.

  • A brief description of the issue.

We will investigate the matter and provide an appropriate resolution as soon as possible.

Shipping Delays

While we work hard to deliver every order on time, occasional delays may occur due to:

  • Severe weather

  • Public holidays

  • Courier service disruptions

  • High order volumes

  • Events beyond our reasonable control

We appreciate your patience and understanding in such situations.

International Shipping

At this time, Celosera ships only within Pakistan.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.
contact us at: helpcelosera@gmail.com

We are always happy to assist you.