Refund policy

Last Updated: August 2, 2026

At Celosera, your satisfaction is important to us. We are committed to providing high-quality skincare products and ensuring a smooth shopping experience.

Returns

Due to the hygienic nature of skincare products, we do not accept returns for products that have been opened, used, or damaged after delivery.

You may request a return only if:

  • You received the wrong product.

  • The product arrived damaged or leaking.

  • The product was defective upon delivery.

To be eligible for a return:

  • The request must be made within 48 hours of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase and clear photos or videos of the product and packaging must be provided.

Refunds

Once we receive and inspect your return request, we will notify you of the outcome.

If your request is approved, your refund will be processed within 5–7 business days using the original payment method where applicable.

For Cash on Delivery (COD) orders, approved refunds will be issued via bank transfer or mobile wallet after the required payment details have been provided.

Shipping charges are non-refundable unless the return is due to our error, such as sending the wrong or a damaged product.

Exchanges

We only replace products that are damaged, defective, or incorrectly delivered.

If you qualify for an exchange, we will arrange a replacement at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used skincare products.

  • Products damaged due to misuse or improper storage.

  • Products purchased during clearance or promotional sales (unless received damaged or incorrect).

  • Gift cards, if applicable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Your order number.

  • Clear photos or a short video of the product and packaging.

  • A brief description of the issue.

We will review your request and provide a suitable resolution as quickly as possible.

Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may only request a return if your order meets the eligibility criteria outlined in this policy.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team.
contact us at: helpcelosera@gmail.com

We aim to respond to all inquiries as quickly as possible and ensure every customer receives a fair and satisfactory resolution.