Welcome to the Celosera FAQ page. Here you'll find answers to the most common questions about our products, shipping, orders, returns, and skincare. If you can't find the information you're looking for, our support team is always happy to help.
Orders & Shipping
How long does shipping take?
Orders are typically delivered within 2–5 business days across Pakistan. Delivery times may vary depending on your location.
When will my order be dispatched?
Most orders are processed and dispatched within 24–48 hours after confirmation.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available across most locations in Pakistan.
How can I track my order?
Once your order has been dispatched, you'll receive your tracking details via email or WhatsApp (where applicable).
Do you ship nationwide?
Yes. We currently deliver to all major cities and most areas across Pakistan.
Products
Is the Celosera Niacinamide Serum suitable for all skin types?
Yes. Our Niacinamide Serum is formulated for oily, combination, normal, and acne-prone skin. If you have very sensitive skin, we recommend performing a patch test before regular use.
Is this product fragrance-free?
No. Our formula is not fragrance-free.
Is the serum paraben-free?
Yes. Our serum is free from parabens.
Is the product cruelty-free?
Absolutely. We never test our products on animals.
Can men use this serum?
Yes. Celosera products are designed for both men and women.
At what age can I start using this serum?
We generally recommend using this serum from 16 years of age and above.
How to Use
How often should I use the serum?
Apply the serum once or twice daily, depending on your skincare routine.
Can I use it in the morning?
Yes. You can use it in the morning. Always apply sunscreen afterward during daytime.
Can I use it at night?
Yes. Nighttime application is also recommended.
How many drops should I apply?
Use 2–3 drops on clean, dry skin and gently massage until fully absorbed.
Should I apply moisturizer after the serum?
Yes. Follow your serum with a moisturizer to help lock in hydration.
Do I need sunscreen while using Niacinamide?
Yes. Sunscreen should be used every morning to protect your skin from UV damage.
Results
When will I start seeing results?
Many users notice improvements within 2–4 weeks of consistent use. Results may vary depending on individual skin conditions.
Will it remove acne scars?
Niacinamide helps improve the appearance of post-acne marks and uneven skin tone over time. Deep scars may require additional treatments.
Can it reduce dark spots?
Yes. With regular use, it helps reduce the appearance of dark spots and promotes a more even-looking complexion.
Does it help control oil?
Yes. Niacinamide is known to help regulate excess oil production and improve the overall appearance of oily skin.
Returns & Refunds
Can I return my order?
Returns are accepted only for products that arrive damaged, defective, or incorrect. Please contact us within 3 days of receiving your order.
How do I request a refund?
Contact our support team with your order number and clear photos of the product. We'll review your request and assist you accordingly.
Can I exchange my product?
Yes. Exchanges are available for damaged or incorrect items, subject to our Return & Refund Policy.
Safety
Can I use this serum with Vitamin C?
Yes. Niacinamide and Vitamin C can generally be used together in a skincare routine.
Can I use it with Retinol?
Yes. However, if you're new to Retinol, introduce both products gradually and monitor your skin's response.
Should I perform a patch test?
Yes. We recommend performing a patch test before first use, especially if you have sensitive skin.
What should I do if irritation occurs?
Discontinue use immediately and consult a healthcare professional if irritation persists.
Contact & Support
How can I contact Celosera?
You can reach our customer support team anytime through:
Email: helpcelosera@gmail.com
WhatsApp: Available during business hours.
What are your customer support hours?
Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM (PKT).
Thank you for choosing Celosera — where Science meets Care, helping you achieve healthier, more confident skin.